Thursday, November 1, 2012
week 1 blog assignment
I have a colleague who demonstrates competent communication skills in the work place. She is an early childhood teacher and works with 4 years old class. When she speaks to parents, she always demonstrates good listening skills and make sure she listens to all the comments that person wants to make before speaking. She waits patiently and listens carefully for all the points people make and never jumps to conclusion without support or evidences. She also makes frequent eye contacts with people to make sure other people know that she listens. She communicates with parents in a positive way, even if she needs to comment on negative behavioural issues, she tries to make positive comments before delivering negative message. I think all of these are very effective communication skills and I would want to keep in mind some of these communication skills when I talk to my parents.
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Karie,
ReplyDeleteListening carefully, making eye-contact, and not jumping to conclusions are good practices to have during communication with others. The fact that you mentioned her ability to keep the conversation positive even when delivering a negative message can be challenging. It is nice to see that you have someone to look up to for your continued growth in communication skills.
I think eye contact is one of the most important skills to develop when communicating because it shows a person you are listening. Also, I think body gesture such as the nodding of the head helps let a person know you are listening. However, there some countries that eye contact is rude.
ReplyDeleteI agree eye contact is important, rather we must keep in mind that some cultures can be offended. I think good vocal tone and body posture are key also. Look forward to you future post
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